frequently asked questions

If your question isn’t answered below, please contact us!

 
 

G E N E R A L

+ How do the subscriptions work?

We offer a subscription that is highly personalised to you. As a subscriber you can choose between the classic book of the month or a second-hand alternative book, as well as getting to choose between either tea or coffee for your drink sample.

Our subscriptions are auto-renewing. You can choose to pay monthly, quarterly (every 3 months) or bi-annually (every 6 months).

You can subscribe at any time, but our automatic renewal date is on the 10th of the preceding month. So if you subscribe before the 10th of January, your first parcel will be the February parcel.

+ What price is your subscription?

Prices for our subscriptions depend on which subscription you've chosen. Excluding shipping, a subscription to our minimalist envelope costs approximately $17 per month and our classic envelope costs approximately $22 per month. All our prices are in AUD.

+ Where are you based?

We are an Australian-based subscription service.

+ How does your shipping schedule work?

We aim to have our parcels arrive at your door as close to the start of the month as possible.

Because of this we have two different shipping dates. Although we can't guarantee shipping times, we give our international parcels an extra week to reach their destinations, in the hopes that all of our subscribers will receive their parcels around the same time.

The cutoff date for subscribing to a particular month is the 10th of the preceding month. This is to give ourselves some time to process and finalise all the orders before shipping!

+ When is your cut-off date for subscribing to a particular month?

The cutoff date for purchasing a parcel is the 10th of the preceding month. So if you want to subscribe for the May parcel you need to have signed up before the 10th of April. This is because we aim to get our parcels to our subscribers as close as possible to the beginning of the month.

+ Should I subscribe or buy a single-purchase envelope?

We make a limited number of envelopes per month based on the number of subscribers we have. If we happen to have any leftover envelopes from a particular month they will be available for single purchase after the subscriptions for that month have been shipped. This means there is no quarantee that there will be any envelopes available for single-purchase. Subscribing means that you are guaranteed to receive the parcel of the month. You can also choose to skip particular months if you can't afford it for a while, so there are plenty of options even if you're unsure whether to subscribe regularly or not.

+ What payment methods can I use?

We run our subscription service through PayWhirl and Stripe, so we offer any payment forms that they do. This includes:

  • MasterCard
  • Visa
  • American Express
  • Discover

+ How do I sign up for your newsletter?

You can sign up for our monthly newsletter here: The Afternoon Tea Times.


P A R C E L S

+ What is in your subscription parcels?

What you receive in your parcel depends on which subscription type you choose: classic or minimalist. But in general, each envelope contains a book, a tea or coffee sample, a bookmark, and a selection of stationery items.

+ What is in the classic parcel?

Each classic envelope contains one penguin classic book, one tea or coffee sample (enough for 3 cups), one bookmark, and two selected stationery items. Our bookmarks and stationery items are all designed by us to match a monthly theme, which is inspired by the chosen book of the month.

+ What is in the minimalist parcel?

Each envelope contains one second-hand book, one tea or coffee sample (enough for 3 cups), one bookmark, and one selected stationery item. The bookmarks and stationery items for the minimalist parcel all match the same theme as the classic parcel.

+ What kind of book will it be?

Depending on your subscription choice you will either receive a randomly chosen second-hand book, or a penguin classic novel.

+ How do I know what the book of the month is?

We like to keep our monthly book choices a secret because we think a lot of the fun is in the surprise. However we do give hints as to what the theme of the month is, and if you're clever enough you might be able to figure out the book from that!

+ What if I already own the book?

Unfortunately, even though it's unlikely, there is a possibility that the occasional subscriber will receive a book they already own. We like to think that the other goodies in our envelopes make up for the occasional occurence of this, but if you're certain that you don't want to risk owning duplicate books you can always pause your subscription by logging into your account portal.

+ Can I buy a single item from the box?

If any of our products happen to be left over at the end of a particular month, they will be available for single-purchase from the boutique section of our website.

+ Can I buy a subscription pack as a gift for someone?

Yes, we offer gift pack subscriptions on the boutique page of our website where you can choose to buy a three or six month subscription for a friend. These subscriptions will automatically cancel after the set number of months so you won't have to worry about canceling them yourself. Especially for the holidays, if you purchase a gift subscription before December 10th, you'll receive a downloadable NovelTea Christmas card to give to your friend.

+ How do you send the coffee samples?

We're pleased to be able to offer coffee as an alternative drink option for those who need an extra caffeine boost. Coffee is roasted by our friends at Novel Roasters and shipped ASAP so that it arrives to you as fresh as possible. For Australian customers, we can send coffee as whole beans, or ground either for espresso or filter (which is also suitable for french press/plunger). Please note that the coffee retains flavour better if it is ground immediately prior to brewing, so we do recommend whole beans. We don't recommend coffee for our international subscribers due to longer shipping times, however we can send coffee internationally as whole beans (to maximise freshness) if you're really keen!


S U P P O R T

+ Can I cancel my subscription?

You can cancel your subscription at any time by logging into your customer portal. If you cancel after the 10th of the month you will still receive the parcel for the next month before your subscription offically ends. If you have subscribed to a bundle of multiple months you will receive all of the parcels you've paid for before your subscription officially ends.

+ Can I pause my subscription?

You can't pause your subscription, but you can choose to skip a particular month by logging into your customer portal. Please don't hesitate to contact us if you have any issues doing so. Be sure to do this before the 10th of the preceding month if you are trying to skip a specific month.

+ Can I skip a month of my subscription?

You can skip a month of your subscription by logging into your customer portal. Please don't hesitate to contact us if you have any issues doing so. Be sure to do this before the 10th of the preceding month if you are trying to skip a specific month.

+ How do I cancel my subscription?

You can cancel your subscription at any time by logging into your customer portal. If you are unsure of how to do this please don't hesitate to contact us!

+ Is there a cancelation fee?

No, cancelling your subscription is entirely fee-free. If you've subscribed to a multiple-month bundle and you cancel your subscription, you will still receive the outstanding parcels before your subscription officially ends. If you don't want to receive any further parcels from your multiple-month bundle you will need to contact us to arrange a refund for the outstanding parcels.

+ Is there a cutoff date for canceling my subscription?

Yes. The scheduled payment date for subscriptions is the 10th of each month. If you cancel your subscription after this date you will still receive the envelope for the next month before your subscription cancels.

+ Can I edit or change my subscription plan?

Absolutely, if you want to change your subscription then contact us and we will arrange it for you.

+ Can I request a return or an exchange?

Unfortunately we cannot accept returns or exchanges on parcels once they have been shipped. However, we will do everything in our power to make sure that you're satisfied with your purchase.

+ What if there's an item missing from my parcel?

We check our parcels as carefully as possible to ensure that this doesn't happen. However, if there is an item missing from your package, contact us and we will do our best to fix that for you.

+ What if there's a damaged item in my parcel?

We check our parcels as carefully as possible to ensure that this doesn't happen. However, if you receive a damaged item in your parcel, contact us and we will do our best to fix that for you.


S H I P P I N G

+ What price is your shipping?

Domestic shipping is $5 AUD and international shipping is $14 AUD. For more information on our shipping see our shipping policy page.

+ What shipping service do you use?

Our domestic orders are shipped through the Australia Post letter service. Our international orders are currently shipped as international letter post via Australia Post and your domestic postal network.

+ When will my package arrive?

We aim to have all of our subscriptions arrive as close to the start of the month as possible, however it is sometimes difficult to predict international shipping times.

+ What countries do you ship to?

We ship anywhere around the world!

+ Is the shipping tracked?

To keep your shipping costs as low as possible, we currently do not offer tracked parcels as standard. If you would like your subscription to be tracked please contact us and we'll arrange something for you.

+ What happens if I move or change addresses?

You can update your address details at any time on your account page. If you change your address feel free to contact us letting us know as well, just in case we miss the update!


S O C I A L

+ I'm a blogger/Instagrammer/YouTuber, can I review your subscription?

We love to hear from all our customers so you are more than welcome to review our subscription! Unfortunately we only have a limited number of parcels available for 'free' review, but if you follow us on Instagram you can stay up to date on when rep positions are available.

+ Do you collaborate with other bookish businesses?

If you have a product that you think would be a good fit with our subscription parcels we would love to hear from you! Please don't hesitate to contact us with any collaboration ideas you might have.